General information

WEBSHOP RESPONSIBLE

Thopise Consultancy
Hassaluthdreef 1 B 1.1
3500 Hasselt
Belgium

E-mail: info@miracleescargotcreme.nl

VAT number: BE 0561.904.667

EXCLUSIVE DISTRIBUTOR

H/O Quick shine leather
Sportlaan 330
1185TM Amstelveen
The Netherlands

VAT number: NL 0021 693 97 B48

Ordering & shipping

ORDER

Placing your order at miracleescargotcreme.com is very easy! Depending on availability, you can add one or more items to your cart. If you try to increase the number of a specific product in your cart, our webshop will let you know if we have sufficient stock. All prices listed on our website are inclusive of VAT. In your cart, you will see an overview of the costs of your items (including VAT) and the shipping costs (if applicable).

Shipping costs:

  • Free shipping for orders to the Netherlands & Belgium
  • France €9,95, Germany €7,95 & Luxembourg €7,95.
    Above €30,- shipping is free for these countries.
  • Orders below €50,- will cost €14,95 for shipping to Austria & Greece. Above €50,- shipping is free for these countries.

Returns

RETURNS
RIGHT OF WITHDRAWAL – RETURNING ITEMS

Hygienic products, such as body or face creams, perfumes and vitamins whose seal has been broken after delivery, cannot be returned.

RECEIVED WRONG ITEM

If you have received the wrong item, you must first verify what products you ordered and what products were confirmed in the first email you received from us. You can do this by comparing the item number on the product itself to the one in the confirmation email. If the item numbers do not match, please contact our customer service department. A representative will provide you with the information you need to return the item free of charge.

Shipping

SHIPPING & DELIVERY
HOW IS MY PACKAGE SHIPPED?

All packages sent to destinations in the Netherlands and Belgium are shipped via DHL. The standard delivery time is one to two working days.

WHAT HAPPENDS IF I’M NOT AT HOME AT THE TIME OF DELIVERY?

DHL/Bpost:
If DHL/Bpost is unable to deliver your package to your home or to your neighbours’ house, it will be sent to a DHL/Bpost Service Point. DHL/Bpost will leave a card with a code in your letterbox. You can use this track & trace code to see where your package was delivered.

WHAT HAPPENS IF MY ORDER CANNOT BE DELIVERED?

If your order cannot be delivered because the delivery address is incorrect, Thopise Consultancy will be forced to charge shipping costs for having to resend the package. It is the customer’s own responsibility to make sure the address information they provided is correct. If your order is returned to us because you did not pick up the package in time, we will also charge shipping costs for having to resend the package.

Of course, Thopise Consultancy will cover the costs of resending your package if the delivery fails due to an error made by our courier.

WHAT SHOULD I DO IF I NEVER RECEIVED MY PACKAGE?

If you do not receive your package within the specified delivery window, please contact our customer service department so we can begin an investigation. The courier service in question will investigate the whereabouts of the package and try to find out what went wrong. Please note that this investigation may take up to five working days.

Secure payment

SECURITY

Thopise Consultancy ensures that your data are transmitted securely by utilising Secure Socket Layers (SSL) for the Ogone payment system on the website. SSL is an advanced online security system designed to protect your data. To guarantee the security of the order process, all data – including your name, address and bank or credit card information – are transmitted in encrypted form via a secure server. As such, all bank, credit card and address information is protected against unauthorised access in the order system.

You can recognise this security system by the padlock icon that (often) appears in the bottom-right corner of your browser window.

Privacy Policy & Terms

PRIVACY POLICY

Click here to view our Privacy and Cookie policy.

GENERAL TERMS AND CONDITIONS

Click here to view our terms and conditions.